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01
Understanding from the Ground Up

Learning Through Real Stories

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This project focuses on collecting and learning from real-life case studies of organizations serving people affected by homelessness. By looking closely at what works—and why—it helps us grow in practical wisdom, relational sensitivity, and communication that truly connects.

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➡️Current status:

  • Having conversations with volunteers and social workers on the field

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Core Objectives

  • Learn from frontline organizations

    • Study their approaches to housing, addiction recovery, job creation, and holistic care

    • Observe how they build long-term relationships with the homeless community

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  • Understand communication and trust-building

    • Explore how to speak with empathy and listen with respect

    • Identify common barriers to trust and how organizations work to overcome them

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  • Document practical case studies

    • Highlight successes, failures, and lessons learned from real-life scenario

    • Create accessible formats (written, video, or interview-based) for sharing

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Action Points

  • Identify Key Organizations

    • Reach out to local faith-based shelters, and outreach teams

    • Select 5–10 diverse case study examples (by approach, size, and focus)

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  • Conduct Interviews & Field Visits

    • Spend time with staff and volunteers on-site

    • Collect stories, observe interactions, and document practices

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  • Gather Personal Stories (with consent)

    • Speak with individuals who have experienced homelessness

    • Focus on how they were approached, helped, and respected

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  • Analyze Communication Patterns

    • Identify what builds trust and what creates distance

    • Study language, tone, and body language used in different settings

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  • Document & Organize Case Studies (with consent)

    • Create a library of written summaries, videos, and photo essays

    • Highlight key takeaways and practical applications for each case

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Long-Term Impact

Over time, this project will help shape a culture of deeper understanding and more effective care among those serving the homeless. By learning directly from real-life examples, we will grow in wisdom, not just theory. The case studies and communication insights will continue to equip new leaders, social workers, and faith communities—building a foundation of respect, empathy, and practical skill. Ultimately, this project will contribute to a more relational and human-centered approach to homelessness in Berlin and beyond, where people are not only served but truly seen.

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